Delivery & Returns

UK orders usually take between 1-4 business days for delivery as they are sent first class. Large or heavy items will be sent via courier. If you are out the courier will leave a card for you to rearrange delivery.

For delivery outside the UK please allow 7-10 business days for Delivery, although EU countries should expect their order in 4 - 5 working days.

Please note - All our delivery times are estimates and we cannot be held responsible for delays caused by the postal service. If your delivery has not arrived within the estimated times please contact us.

Returns Policy

The most important thing to us is the service we provide you, our customer. We offer a no quibble satisfaction guarantee which means if you are not completely happy with the items you have received we will give you a full refund providing the items are returned to us within 14 days of receipt when ordering online from us.

Secure online shopping

When you make a payment with Enchanted Emporium you will be transfered to our payment provider Paypal. We have chosen Paypal as they are the experts at providing robust security measures which protect your credit/debit card details. Sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol.

Refunds & Returns

If after placing your order you would like to cancel it please email us immediately at customerservices@enchantedemporium.co.uk or call our customer care line on 01242 675627. We offer a no quibble money back guarantee if you are in anyway not completely happy with your order. Under the terms of this offer we ask that the goods are returned to ourselves within 14 days of receipt when purchasing online. Items must be in the same condition in which they were delivered/purchased in.

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

System Issues

We would welcome any feedback regarding your experience with our site, in particular we would like to hear if you have experienced any technical problems. In such a case please contact us at customerservices@enchantedemporium.co.uk with as much information about the problem as possible..

Terms & Conditions

Payment

We accept Credit Card, Debit Card payments via Paypal.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch).

We would accept a postal order but please contact us first at customerservices@enchantedemporium.co.uk.

The goods will not be delivered until the customer's funds that have been paid to Enchanted Emporium have cleared in full.

Order Notes

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Enchanted Emporium monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Enchanted Emporium reserves the right to decline orders for bulk or high value purchases.



Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no quibble money back guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us

Please contact us at the details below:

Postal Address:
Enchanted Emporium
14 Dale Walk
Bishops Cleeve
Cheltenham
Gloucestershire
GL52 8PQ

Phone: 01242 675627
Email: Customerservices@enchantedemporium.co.uk
Web: www.enchantedemporium.co.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Enchanted Emporium or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Enchanted Emporium or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks

All trademarks that appear on this site are the property of their respective owners.